Officer, Customer Services (MegaBox)

Responsibilities:

• Supervise a team of staff to provide quality services to customers in shopping mall
• Handle complaints, requests and enquiries effectively
• Provide support to marketing activities in order to promote customer loyalties
• Perform club membership redemption duties and prepare related reports
• Perform monthly parking issues and handle carpark redemption duties
• Prepares the duty roster of the Team and performs ad hoc duties assigned by superiors

Requirements:

• Degree or Diploma Holder in Hospitality Management or related discipline
• At least 3 years’ practical experience in customer service field
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin)
• Knowledge of MS Windows applications, including Word, Excel, PowerPoint and Chinese Word Processing.
• Good interpersonal skills, able to communicate effectively
• Pleasant personality and being helpful, friendly, tactful, patient and proactive