Assistant Collections Officer (Debt Collection Agency)

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Debt Collection).

Principal responsibilities

• Handle debt collection cases and apply devised recovery strategies to maximize recovery, protect the Bank from potential losses, and improve profitability
• Perform daily operations on debt collection with external debt collection agencies
• Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
• Assist in compiling MIS reports and performing UAT on system enhancement and development
• Handle customer complaint and branch enquiry on the debt collection matters

Requirements

• University degree / Diploma in a related discipline OR other relevant qualifications
• With banking experience, preferably with exposure to debt collection operations
• Good interpersonal, presentation and problem-solving skills
• Good knowledge of PC application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, fluency in Putonghua and advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes