Baggage Master

Mandarin Oriental, Hong Kong is looking for a Baggage Master to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Baggage Master is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Baggage Master reports to the Chief Concierge.

As Baggage Master, you will be responsible for the following duties:

• Welcome guests at the hotel entrance and lobby area
• Assist guests with carrying their luggage while in hotel premises
• Deliver and collect luggage from/to guest rooms
• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations
• Ensure guests are satisfied with our service and assist them as much as possible
• Handle lost baggage cases
• Ensure that incoming facsimiles, telexes and cables for guests and internal departments are properly handled and keep proper records of them
• Perform any other reasonable duties as required by the department head from time to time

As Baggage Master, we expect from you:

• Related working experience in hotel/ guest services
• Good communication skills in both English & Chinese
• Ability to multi-task and work as a team
• Dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?