Reservations Sales Agent 預訂銷售代理

JOB RESPONSIBILITIES

• Support Reservations Department to maximize revenue, efficiency and productivity
• Handle room reservations and blocks by providing excellent and professional service
• Collaborate with internal departments to ensure important requests from guests are accommodated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest history and apply history to current reservations

KNOWLEDGE & EXPERTISE

• Certificate / Diploma Holder in Hotel Management or related discipline
• 1 year of relevant experience in hospitality industry preferrable; fresh graduates will also be considered
• Having knowledge of hotel reservations practice, standards and procedures is advantageous
• Proficiency in Computer Operation and MS Office
• A good team player with strong communication and interpersonal skills
• Excellent command of both spoken and written English, Chinese and Putonghua

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 協助預訂部門最大化收入、效率和生產力
• 通過提供優質和專業的服務處理客房預訂和預留
• 與內部部門合作，確保滿足客人的重要需求(例如處理交通預訂、餐廳和水療預訂)
• 維護準確的客戶紀錄並將紀錄應用於當前的預訂

相關經驗及資歷要求

• 持有酒店管理或相關學科的證書/文憑
• 一年酒店業相關經驗，亦歡迎應屆畢業生申請
• 熟悉酒店預訂流程、標準和程序會有優勢
• 精通計算機操作和 MS Office
• 良好的團隊合作精神，具備良好的溝通和人際交往能力
• 出色的英語、中文和普通話口語和書面表達能力

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼