刊登於 3日前
Senior Guest Service Officer / Guest Service Officer
Ascott North Point Hong Kong
Key Responsibilities
- Responsible for the daily check-in, check-out, reservation and reception work.
- Ensure correct handling of billing and administrative work, including preparation of reports.
- Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to superiors.
- Ensure compliance with related policies, procedures and standards of Ascott.
- Liaise with the department to achieve daily tasks.
- Any other tasks assigned by supervisor.
- Higher Diploma or above in Hospitality related discipline
- Excellent communication skills, proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
- Accept shift duty and able to work independently
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