(Senior) Service Agent, Front Office

Key Responsibilities

• Provides information regarding the company’s facilities & services
• Provides the customer services such as check in/out , wake-up calls to guests, and answers guests' enquiries
• Ensures to always be awared of VIP in-house
• Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure
• Prepares for the night audit reports
• Understands the role and action to take in case of emergency
• Coordinates with Housekeeping concerning room status and others
• Acts as concierge to arrange the transportation , manage the luggage and provide the information of entertainment
• Carries out any other duties and responsibilities as assigned

Requirement

• Diploma holder in Hospitality / Hotel Management, or equivalent in related disciplines
• At least 1-3 years of relevant experience
• Exceptional interpersonal skills focusing on delivering quality customer experiences and services
• Good command of communication skill
• Self-motivated, proactive and a good team player with a positive attitude
• Excellent command of written and spoken English and Chinese
• Fresh Graduates will also be considered