Assistant Officer, Customer Services (Hotline Team)

Are you ready to launch your career in customer service and make a meaningful impact in a fast-paced environment? Join us as an Assistant Officer in our Customer Services Department, where you will play a vital role in delivering exceptional support and building lasting relationships with our customers.

What the role is?

Hotline Operations:

• Outbound Communication: Conduct outbound post-sales calls to follow up with customers, ensuring satisfaction and addressing any concerns.
• Manage Inquiries: Handle incoming calls and customer service inquiries with professionalism and care, providing tailored assistance to meet diverse needs.
• Message Management: Accurately take messages for incoming calls and ensure timely follow-up, enhancing our customer engagement.

Clerical Support:

• Voice Mail Retrieval: Regularly check and retrieve voice mail messages to ensure prompt responses and maintain service continuity.
• Administrative Tasks: Manage clerical duties, including letter preparation, document matching, and enveloping, contributing to efficient operations.

Additional Responsibilities:

• Support Operations: Collaborate with the Customer Services team on various tasks to enhance overall efficiency and elevate service delivery standards.

What we look for?

• Post-secondary graduate with 1-2 years of customer service experience, preferably in the insurance or financial services industry.
• Proficient in MS Word, Excel, and PowerPoint, with the ability to leverage technology for improved workflow.
• Strong verbal and written communication abilities, with a focus on clarity and professionalism.
• Detail-oriented, proactive, and skilled at building strong relationships with customers and colleagues.
• to multi-task, prioritize effectively, and manage time to meet deadlines.
• We encourage fresh graduates to apply and embark on a rewarding career journey with us.