Indian Guest Relations and Cultural Ambassador - Chaat

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 立即申請.

Essential Duties and Responsibilities

• Greet and welcome guests as they arrive at the restaurant.
• Assist guests with reservations, seating arrangements, and special requests.
• Provide detailed information about the menu, including recommendations and dietary options.
• Address to Manager any guest concerns or complaints promptly.
• Coordinate with the kitchen and waitstaff to ensure seamless service.
• Collect feedback from guests to improve service quality.
• Promote the restaurant's loyalty programs and special offers.
• Share stories and cultural elements of Indian culture to enhance the dining experience and educate guests about the rich heritage of Indian cuisine.

Requirements

• F 5 or Higher Diploma in Hospitality or Tourism management is an advantage
• Relevant working experience in a sizeable luxury hotel or in similar capacity is an advantage
• Proficiency in English is essential.
• Proficiency in Hindi, Putonghua and Cantonese is an advantage
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills