Bank Hall Ambassador, Consumer Branch - 1 year contract

Main Responsibilities

• Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
• To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
• Provide guidance to customers on Branch self-serve devices
• Promote and cross-sell general banking products and e-banking platform and services
• Promote and drive the usage of e-Banking and digital channel
• Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
• Provide good after-sales support and logistics as assigned
• Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
• Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism

Requirements

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
• Fresh graduate are also welcome
• 1 year relevant sales and customer service experience is preferred
• Customer centric servicing mind set and excellent communication skills
• A proactive team player with good interpersonal skills
• Good command of Cantonese, Mandarin and English