Retail Customer Experience Team Lead for wealth management

Key Responsibilities:

• Develop and refine a strategic growth roadmap to meet the needs of our target segments and achieve growth targets, leveraging insights from market research and customer data.
• Formulate customer lifecycle strategy and promotion plan to expand customer base and improve customer loyalty.
• Oversee product financial performance including identifying opportunities and gaps, and developing business strategies
• Familiar with the retail banking products, customer needs and competitor landscape e.g. deposit, FX, transfer, remittance, payment and etc.
• Strong digital transformation capabilities in banking services.
• Oversee and enhance customer service operations to ensure high satisfaction levels, addressing the specific needs and concerns of customers.
• Conduct consumer research and surveys to gather insights into customer preferences and behaviors and using this data to make strategic decisions.

Requirements:

• Bachelor’s or Master’s degree in Business, Marketing, Finance or related discipline.
• Minimum of [5] years of experience in relevant roles, particularly in expanding customer bases and marketing within financial services.
• Strong problem-solving ability; analytical and critical thinking
• Open-minded; team player; willing to challenge status quo and run extra mile
• Strong business sense; good communication and interpersonal skills
• Fluency in English, Mandarin and Cantonese.