Assistant Front Office Manager

Responsibilities:

• Ensure the smooth and efficient operation of the Front Office and administration.
• Train and supervise front office employees, providing ongoing coaching and feedback to maintain quality service standards.
• Handle guests’ compliments, comments, observations, and complaints in a timely and professional manner.
• Cultivate relationships with guests by anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.
• Assist in increasing overall Guest Satisfaction Scores by reviewing operational issues and business flow, supporting the Guest Service team in executing the guest recognition program effectively, and ensuring the growth of enrollment.
• Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and employees.

Requirements:

• Higher Diploma or above in Hospitality or a related discipline.
• Minimum of 6 years of relevant working experience, with 3 years at the supervisory level.
• Previous Front Office management experience in a hotel of similar capacity is preferred.
• Excellent problem-solving and interpersonal communication skills; highly motivated and team-focused with a strong sense of service excellence.
• Knowledge of fire, life, and health safety procedures.
• Familiarity with reports, records, information, and guest history.
• Good spoken, written, and reading ability in English, Cantonese, and Mandarin.
• 5-day work week and shift duty is required.
• Immediate availability or short-notice availability is preferred.

Fringe Benefits:

• 8 days off per month
• 12 days of Annual Leave
• Statutory Holiday
• Meal Provided
• Medical Insurance
• Marriage Leave/Compassionate Leave
• Paid Sick Leave

We offer an attractive remuneration and excellent career opportunities to the right candidate. Please apply with full resume indicating present/expected salary and availability.

Personal data provided by job applicants will be used strictly for recruitment and selection.