Night Manager

Empire Hotels

Responsibilities:

  • Be responsible for the smooth and efficient running of Front Office's and the Hotel's overnight operations
  • Ensure a warm, genuine and efficient guests' arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
  • Handle guests’ compliments, comments, observations and complaints in a timely and professional manner
  • Assist to increase overall Guest Satisfaction Scores by reviewing operational issues and business flow; supporting the Guest Service team to executive the guest recognition program effectively and ensuring the growth of enrollment
  • Keep Front Office colleagues posted on up-to-date information relating to the hotel and hotel group

Requirements:

  • Higher Diploma or above in Hospitality or related discipline
  • Minimum 6 years of relevant working experience with 3 years at supervisor level
  • Previous Front Office experience in management level in hotel of similar capacity is preferred
  • Excellent problem solving and interpersonal communication skills, highly motivated and team focused with strong sense of service excellence
  • Knowledge of fire/life/health safety procedures
  • Familiarize on reports, records, information and guest history
  • Good spoken, written and reading ability in English, Cantonese and Mandarin
  • Immediate availability preferred

 

更多工作資料
薪酬 薪金面議
待遇
  • 教育津貼
  • 員工免費膳食
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 銅鑼灣
僱用形式
  • 全職
教育程度
  • 副學士或高級文憑
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