Senior Customer Services Officer - Reservations

Responsibilities

• Assist the reservations team in achieving the business excellence according to the Hotel’s sales & marketing strategies.
• Ensure all reservations requests, amendments and cancellations are properly, promptly and correctly entered in Reservations System.
• As a team member, assist Department Head to maintain and upkeep the operation of the department; to review room inventory with Revenue and Front Office on a daily basic; maintain a high level of rate parity amongst all distribution channels.

Requirements

• Certificate / Diploma holder in Hospitality Management or related disciplines
• 3 years' related working experience in hotel industry, preferred in Reservations
• Knowledge of using Reservations System is an advantage
• Good command of both written and spoken in Cantonese, English and Mandarin
• Polished interpersonal skills with a positive attitude and customer-oriented
• 5-day work week and shift duty is required
• Immediate and short-notice availability preferred
• Candidate with less experience will be considered as Customer Services Officer