Guest Experience Officer - Call Centre

Guest Experience Officer - Call Centre

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more..

Inspiring Opportunity Awaits….

QUALIFICATIONS

• Holder of diploma or equivalent
• Relevant experience in hotel industry and familiar with Opera system are advantages
• Familiar with scenic, heritage, daily life and activities within Shatin area
• Independent, hardworking, familiar with call centre / operator procedure, willing to work on shift duties and overtime
• Good command in English, Mandarin and Cantonese
• Service-oriented, pleasant and good interpersonal skills