Service Leader - Line Training

Responsibilities

• Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements.
• Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff.
• Support and monitor the coaching performance of frontline coaches.
• Provide on-the-job coaching and assessment to frontline colleagues.
• Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards.
• Compile training progress reports and maintain comprehensive records of training outcomes.
• Stay abreast of industry changes and operational best practices, performing operational duties as required.
• Assist in training administration and conduct needs analysis studies to identify training requirements.
• Support operations, projects as and when required.

Requirements

• Post-secondary or above.
• Minimum 2 years working experience.  Experience in Aviation Passenger Services handling or Customer Service Training will be advantage.
• A role model of service quality and operational safety and security.
• Good command of spoken and written English and Chinese (Cantonese and Putonghua).
• Good presentation skills and listening skill.
• Computer literate, especially Microsoft Word and Excel.
• Passion to learn and share with others.