E-commerce 大型網購平台客戶服務 (可觀薪金及福利//$1000勤工獎)

We are looking for Customer Service Specialist to join our growing family. Come home and start your #BeMore journey with TDCX today!

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives 
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangement
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mision?

• You will help us deliver excellent service to our partner brands by performing these tasks:
• Provide excellent customer experience by voice call/ email/ live chat 
• Identify and analyze customers’ issues and provide solutions to resolve their needs.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction.

Who are we looking for?

• School Certificate or above
• Experience in customer service or related sector is preferred
• Strong communication and negotiation skills
• Proactive, self-motivated and service-oriented
• Proficient in MS Office
• Good command of spoken Chinese, Mandarin and English