Passenger Services Officer

Responsibilities
 

• To provide passenger reception and check-in services to our passengers
• To provide check-in service at Terminal, Hong Kong or Kowloon Airport Express Station, and Skypier
• To answer passenger enquiries at Airlines Service Desk
• To provide gate arrival and departure services
• Perform queue management at check-in counter, boarding gate and transfer desk
• To assist passenger at Self Check-in Kiosk and Self Bag Drop Counter

 Requirements

• HKCEE / HKDSE or equivalent
• Good command of both written & spoken English and Chinese, including Mandarin
• With good communication skills and customer-oriented
• Candidate with more experience in passenger service will be considered as Service Leader