Lounge Ambassador

Reports to: Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Lounge Ambassadors play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

• Engage & deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:
  • Guest relations: Greet customers warmly upon arrival & address inquiries & complaints in a professional and timely manner
  • Lounge operations: Ensure lounge cleanliness & acknowledge orders, conduct quality control/audit activities
  • Concierge services: Assist customers with travel-related inquiries & offer personalized suggestions according to preferences
  • Communication & collaboration: Work with other departments, attend regular training sessions to enhance product knowledge

Requirements

• F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
• Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
• Work experience at lounge / airport is desirable
• Standard of spoken/ written English and Cantonese. Mandarin is an advantage
• Customer oriented, energetic with helpful and outgoing personality
• Keen to develop a career in Food & Beverage industry
• Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure
• Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family