Branch Manager - Wealth & Personal Banking

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Branch Manager.

Branch Manager takes the lead in bringing HSBC's strategy and priorities to life. You have a central role to play in supporting your team to maximising performance in achieving Wealth & Personal Banking business's objectives. With the opportunities to collaborate with key stakeholders, you will drive sustainable practices and initiatives to enhance our performance by maximising agility, productivity, engagement and employee well-being. To ensure your success, HSBC provides an environment surrounded with devoted and supportive senior management team to formulate strategies and plans to grow the retail banking and wealth management business.

Principal Responsibilities

• Reporting directly into Division Director, the Branch Manager will lead, develop and manage a branch to ensure achievement of the business objectives with responsibility for Wealth and Retail
• Deliver branch plan including leads/sales prospect management and overall customer experience, and establish HSBC as a provider of world class retail banking and wealth management solutions
• Create and maintain an environment where the branch team maximise performance and provide the highest quality service
• Optimise cost through effective resource management within the branch
• Ensure a consistently high level of service delivery to increase customer satisfaction
• Coach managers and the team to achieve business goals and effectively meet customer needs
• Foster a customer-centric ethos and use customer insight to continually enhance the customer experience
• Manage and guide staff in the sales process model, personal financial review, product knowledge and proper sales techniques of our products to expand customer relationships, meet established performance objectives and contribute to maximised economic profit
• Responsible for making recommendations on branch distribution planning and reconfiguration, staffing, resource re-allocation and process streamlining to senior stakeholders
• Be the change agent to drive new ways of doing business in branch network
• Ensure strict alignment to global standards

*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

• University level education in business or a related discipline preferred
• Experience in branch and sales management
• Proven ability in Retail Banking and Wealth Management
• Proven and progressive management experience
• Strong business acumen and decisive judgement
• Strong marketing, sales, management planning, financial, leadership, project management, people management and communication skills
• Prominent people development mindset
• Display sustained motivation, resilience and positivity
• Proven ability to multi-task in a fast-pace work environment and prioritise work assignments
• Ability to use numerical data to effectively manage branch performance
• Solid industry and sector knowledge
• Good knowledge of Wealth and Retail distribution techniques and models
• Holder of relevant insurance and investment licenses
• Good command of Cantonese and English. Mandarin is advantageous

You'll achieve more when you join HSBC. www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.