Customer Service Senior Officer/Officer - Life Insurance

Responsibility

• Provide extra-ordinary services to customers and sales channels by means of hotline, walk-in, video conference, written and email etc;
• Able to work independently to address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service;
• Communicate and coordinate with different parties to ensure timely resolution of customers/sales channels request and problems;
• Manage customers and sales channels enquiries/grievances/complaints according to the company’s guidelines;
• Deal with regular/adhoc tasks assigned by superiors conscientiously;
• Willingness to rotate between customer service centers located in different locations

Requirement 

• University degree holder with minimum 3 years working experiences in insurance customer service field; Form 5 graduate (with 5 passes in the HKCEE including Chinese/English & Mathematics, or equivalent results in the HKDSE) with minimum 5 years working experiences in insurance customer service field will also be considered;
• Professional qualification in Life Insurance such as FLMI, ACS/PCS or equivalent is an asset;
• Passed in IIQE Paper I, III and V;
• Proficient in written and spoken English and Chinese, fluency in Putonghua is definitely an advantage
• Good computer skills in MS Office and Chinese Word Processing
• Excellent service attitude and able to follow through on commitments to customer
• Pro-active, self-motivated, mature and pleasant personality
• Able to work under pressure with good problem solving skills