Floor Supervisor
房務督導員

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 立即申請. 

Essential duties and responsibilities

• Responsible for checking rooms and ensure the standard of all rooms is equal to a high degree of excellence
• Supervise room attendants on respective floors
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Prepare, coordinates and follows up on all equipment repair requests to the Engineering department.
• Assure that all new employees are given the correct training and oversee their progress, documenting same per company policy
• Exhibit a friendly, helpful and courteous manner when dealing with guests, staff, and fellow employees.

Requirements

• Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 1 year in similar capacity
• Good in spoken and written in English, Putonghua and Cantonese
• Proven managerial abilities in people management, strategic planning and decision making
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills

le="text-align:justify">Prepare, coordinates and follows up on all equipment repair requests to the Engineering department.

• Assure that all new employees are given the correct training and oversee their progress, documenting same per company policy
• Exhibit a friendly, helpful and courteous manner when dealing with guests, staff, and fellow employees.

Requirements

• Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 1 year in similar capacity
• Good in spoken and written in English, Putonghua and Cantonese
• Proven managerial abilities in people management, strategic planning and decision making
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills