Senior / Guest Service Agent

JOB RESPONSIBILITIES

• Provide check-in and check-out services for guests in a professional manner
• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time
• Assist in daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow-up

KNOWLEDGE & EXPERTISE

• Fluent in written and spoken English, Chinese and Mandarin, other foreign language literacy is a plus
• Able to multitask and work as a team
• Candidates with less experience / fresh graduates will be considered as Guest Service Agent

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 為客人提供登記服務
• 為客人提供優質服務及禮貌地回應客人的要求
• 協助日常工作，例如銷售，數據收集，客戶偏好及報告的跟進

相關經驗及資歷要求

• 精通英語，中文和普通話，懂得其他外語將作優先考慮
• 具備出色的組織及溝通能力 
• 經驗較少的申請者或應屆畢業生會被考慮為客務款接員(Guest Service Agent)

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼