Assistant Shop Manager - Bakery Cafe

Responsibilities:

• Handle Opening and Closing of the shop depending on the schedule
• Maintain excellent customer service
• Maintain the tidiness and cleanliness of the shop
• Good understanding of the menu items to guide customers
• Keep the merchandising areas well organized & attractive
• Protect company assets (equipment, machines...)
• Support the Manager in:
• Implementing the workflow & supervise the front of house team
• Coaching staffs on sales program & customer's approach (welcome, answer questions)
• Arranging the roster
• Ordering Food & Drinks to suppliers & handling the end of year inventory
• Limiting wastage of fresh products & adjusting orders
• Taking decisions / reporting issues / asking for help in certain situations
• Handling customer’s requests

Requirements:

• Must be able to arrive at 06:30am
• Good commend of spoken English
• Good communication skills and positive attitude
• Team player
• Willing to learn & demonstrating interest in the F&B service industry
• Experience in handling a POS & computer tasks is a +
• Good command in making coffee is a +
• Neat personal appearance & High level of personal hygiene

Working hours: 8.25 hours + 1 hour break per shift

Straight Shifts: 06:30-15:45 & 12:15-21:30 (including 1 hour meal break)

Day off: 5 days off per month

Other Benefits:

• 12 to 18 Annual leave + 14 Statutory Holidays
• Maternity/Paternity leaves + Marriage leave + Bereavement leave
• Work Anniversary Bonus
• Discretionary bonus on performance
• MPF