Overnight Exceptional Experience Officer

Responsibilities:

• Answer guest telephone enquiries in a professional and efficient manner and offer assistance to guests
• Work and communicate closely with other departments in replying guests enquiries
• Operate the switchboard according to policies and procedures set by Exceptional Experience Manager

Requirements:

• Diploma graduate in Hospitality or related disciplines
• Minimum 1 year guest services experiences in hospitality industry
• Excellent interpersonal and communication skills
• Good command of English and Chinese; Putonghua will be an advantage
• Willing to work shift duty