Senior Customer Service Officer / Customer Service Officer

What will you do?
CS Operation:

• Oversee the day-to-day operation of a luxury residential clubhouse
• Handle enquiries and provide excellent services to customers
• Duties include supervision of staff, handling inquiries / complaints and organizing recreational activities / festive events, etc
• Assist ad hoc projects when required
• To supervisor CS team for daily operation
• To assist property manager when required
• Handover operation:
• Lead a team of customer service staff to deliver quality handover and customer services for new residential projects
• Conduct pre-handover unit inspections and ensure workmanship meets handover standards
• Handle general enquiries and complaints on handover and defect rectification, and take follow-up actions
• Coordinate with various teams to ensure all defect rectification works conducted in a timely manner
• Prepare handover/ defect records and reports

Who are we looking for?

• Degree holder or relative
• At least 6 years of experience in property management/ customer services
• Proven experience in handover of new residential development is an advantage
• Proactive, detail-minded with good communication and interpersonal skills
• Proficient in spoken and written English and Chinese, including Putonghua
• Willing to work on roster basis, including weekends and public holidays
• Candidates with less experience may be considered as Customer Service Officer

What do we offer?

We offer competitive remuneration package, our benefits include:

• Double pay & Performance bonus
• 14 days Annual Leave starting
• Bank holidays
• Training allowance
• Life & medical insurance
• Birthday Leave, Marriage Leave, Compassionate Leave, Examination Leave etc.
• Festival gifts & celebration vouchers
• Five-day work week