Operation Manager (Group Customer Services Centre)

Job No.: 499405
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services

Responsibilities

• Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
• Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products
• Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
• Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth

Requirements

• Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
• At least 5 years experience in corporate banking or cash management services
• Familiar with cash management related products and platforms
• Excellent interpersonal and communication skills.
• Excellent analytical and numerical skills.
• Proficient in Microsoft Office including Excel Macro
• Good command of both spoken and written English and Chinese. Mandarin is an advantage