Job No.: 499405
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services
Responsibilities
-
Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
-
Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products
-
Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
-
Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
-
Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
Requirements
-
Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
-
At least 5 years experience in corporate banking or cash management services
-
Familiar with cash management related products and platforms
-
Excellent interpersonal and communication skills.
-
Excellent analytical and numerical skills.
-
Proficient in Microsoft Office including Excel Macro
-
Good command of both spoken and written English and Chinese. Mandarin is an advantage