Assistant Customer Officer

The role:

• Handle customer enquiries and complaints via hotline and digital channels (online chat, email)
• Support lost property enquiry and perform administrative tasks
• Deliver a seamless customer care experience to the customer
• Assist with service enquiries and operations at Customer Service Centre as needed
• Participate in passenger liaison meetings to gather feedback for bus service improvements
• Perform other ad hoc duties as assigned by supervisors

Skills and attributes:

• HKCEE/HKDSE or above, with experience in customer service and call centers is preferred
• Passionate about developing a career in the customer service field
• Strong communication and interpersonal skills
• Good command of written and spoken Cantonese, English, and Mandarin
• Proficient in computer applications and Chinese word processing
• Friendly, customer-focused attitude with good manners
• Shift duties are required
• Fresh graduates are welcome