Transformation Manager

What's Your Role? 

Transformation manager provides expertise in recommending, influencing and facilitating organizational, business and process change throughout the enterprise by applying appropriate change management tools and techniques.

•    Systematically institutionalize collaboration across the Bank to continually look for opportunities to innovate and improve processes in enhancing our effort in risk management, cost efficiencies and revenue maximization 
•    Lead detailed Assessment, Design, Build, Execution, Quality Assurance and Delivery of initiatives in achieving new desired operating model in alignment to strategic objectives
•    Establish, maintain or expand good and strong relationships with key individual stakeholders to closely understand their pain points, challenges and priorities.
•    Work with different business leads to help drive alignment and standardization of approach, process and governance where possible
•    Provide effective leadership and management of continuous improvement disciplines for all applicable (and up-coming) products & services supporting processes and procedures which will provide
•    Perform statistical analysis, profiling and forecasting in supporting business case, requirements gathering, solution proposal and port implementation benefit tracking   
•    Develop organizational effectiveness in collaboration with extended teams to provide process design capabilities, tools, methods, operational excellence practices and trainings across the organization
•    Demonstrate Thought Leadership contribute to knowledge capital, best practices for new solutions or service.
•    Catalyst for ‘continuous improvements’ consciousness to form part of the Bank’s DNA

What we are looking for?

•    8 to10 years of relevant experience in Banking, Insurance, Investment, Business Excellence, Process Re-engineering, Automation RPA, Gen AI, Branch Transformation, Digitalization, Consulting OR Transformation 
•    3 to 4 years within the Customer Service or Digital Marketing domain practice
•    3 to 4 years of automation delivery project experience
•     Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices
•    Strong Knowledge of Quality Principles and Techniques essential
•    Needs to have worked in a BPO Operational Excellence or similar Continuous Improvement function
•    Very Strong in stakeholder management, communication and presentation skills
•    Strong analytic and critical thinking skills
•    Ability to relate to Client Business Outcomes, impact P L