What's Your Role?
Transformation manager provides expertise in recommending, influencing and facilitating organizational, business and process change throughout the enterprise by applying appropriate change management tools and techniques.
• Systematically institutionalize collaboration across the Bank to continually look for opportunities to innovate and improve processes in enhancing our effort in risk management, cost efficiencies and revenue maximization
• Lead detailed Assessment, Design, Build, Execution, Quality Assurance and Delivery of initiatives in achieving new desired operating model in alignment to strategic objectives
• Establish, maintain or expand good and strong relationships with key individual stakeholders to closely understand their pain points, challenges and priorities.
• Work with different business leads to help drive alignment and standardization of approach, process and governance where possible
• Provide effective leadership and management of continuous improvement disciplines for all applicable (and up-coming) products & services supporting processes and procedures which will provide
• Perform statistical analysis, profiling and forecasting in supporting business case, requirements gathering, solution proposal and port implementation benefit tracking
• Develop organizational effectiveness in collaboration with extended teams to provide process design capabilities, tools, methods, operational excellence practices and trainings across the organization
• Demonstrate Thought Leadership contribute to knowledge capital, best practices for new solutions or service.
• Catalyst for ‘continuous improvements’ consciousness to form part of the Bank’s DNA
What we are looking for?
• 8 to10 years of relevant experience in Banking, Insurance, Investment, Business Excellence, Process Re-engineering, Automation RPA, Gen AI, Branch Transformation, Digitalization, Consulting OR Transformation
• 3 to 4 years within the Customer Service or Digital Marketing domain practice
• 3 to 4 years of automation delivery project experience
• Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices
• Strong Knowledge of Quality Principles and Techniques essential
• Needs to have worked in a BPO Operational Excellence or similar Continuous Improvement function
• Very Strong in stakeholder management, communication and presentation skills
• Strong analytic and critical thinking skills
• Ability to relate to Client Business Outcomes, impact P L
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