Assistant Manager – Complaint Handling (Ref: CO-AMCH)

Public Bank (Hong Kong) Limited

Handle complaint case independently and conduct prompt and detailed investigation of the case
Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
Promote, develop and implement service improvement activities
Degree holder or above with minimum 7 years of customer service or complaints handling experience which at least 2 years at managerial level
Knowledge of banking / financial institutions products and operations will be an advantage
Proficiency in spoken and written English and Chinese
Excellent interpersonal and communication skills
Candidate with more experience will consider as Deputy Manager

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