Senior Sales Associate/Sales Associate (HOKA)

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight. 

As a member of the HOKA Store team you help empower each athlete who walks through the door by sharing your passion for and expertise of the brand and immersing customers in the HOKA experience. You're creating experiences, making connections, and building lasting relationships. Most importantly, when your team shares their passion for HOKA design, innovation, and community, customers will not only be inspired to move, but they will also inspire others around them to fly!

As a Store Sales Associate, it’s your role to create the best possible customer experience. It’s your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. As a Store Sales Associate, you operate as part of dynamic team, and you cooperate to achieve business goals. As a HOKA Store Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You provide exceptional service from start to finish. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Responsibilities

Sales

• Introduce benefits, mission and represent core values of Hoka to visitors
• Connect, lead and assist the customer to experience Hoka products and the fit service
• Provide customized suggestion of products based on needs and wants from customers
• Encourage customer to join membership scheme and the HOKA Run Club and community initiatives
• Assist daily operation of store (including product display, inventory management and stock taking)

Operation

• Maintain cleanliness of the shop and provide instant response to customers’ inquiry to impress customers
• Review comments from customers and make decisions with management to enhance service quality
• Plan and execute plan to meet sale target through offering proactive and professional attitude towards customers
• Leverage retail priorities & in-store marketing campaign, to deliver the KPI including but not limited to traffic, conversion rate, UPT to achieve goals
• Support customers to try in-store services and marketing activation to maintain brand loyalty

Teamwork

• Establish supportive, positive and joyful workplace atmosphere for the teamwork environment
• Play as a team member to support shop operation

Who You Are

• Excellent verbal and written communication skills
• Positive and can-do attitude
• Enthusiastic in sports, especially in running, and willing to share the joy of it
• Able to actively listen and interact openly with team, customers and running community
• Proactive, responsible and love to play with a team
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism 
• Think critically to solve problems and approach challenges with agility

What We Will Give You

• Sales Target commission/Yearend bonus/Long services incentive /Attendance Bonus
• Max. 16 Days Paid Annual Leave/Birthday Leave & Gift/ Caring Leave/Staff Sales Discount /Travel allowance 
• New shop guaranteed sales commission /Travel allowance /Medical insurance 
• Annual Promotion review/On job try/8 hours working per day

We sincerely invite you to join our team if you fulfill the above requirements and want to fly with HOKA.

Interested parties please send your resume with current and expected salary by following ways:

Email to 立即申請
Send Whatsapp message to 6806 0221

Data collected will be used for recruitment purpose only.

For company information, please visit our website www.sportshouse.com.hk