Concierge Supervisor

Responsibilities:

• Provide best of care and services to guests and patrons of the hotel
• Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
• Responsible for the smooth handles of luggage and initial guest contact at the airport
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
• Foster quality customer services and enhance relationship with customers by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices, reply to tenants promptly
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum of 2 years experience in Concierge operation or related working experiences in customer service
• Passionate and service oriented
• Good communications skills and telephone skills

Benefits:

• 5-Day Work Week
• Birthday Leave
• Group Medical Insurance
• Free Duty Meal
• Yearly Discretionary Bonus
• Employee Assistance Program
• Good Career Progression and Development