Guest Service Supervisor

Key Responsibilities

• Assist manager to supervise guest service team to provide effective and satisfying service to customers.
• Responsible for the daily check-in, check-out, reservation.
• Appropriately arrange normal work and rest schedule for guest service team.
• Maintain the good communication and coordination with all departments.
• Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
• Ensure and comply with Ascott relevant policies, procedures and standards.
• Provide training to the Guest Service Team and maintain safety and security policy and standard.

Job Requirements

• Higher Diploma or above in Hospitality related discipline
• Minimum of 3 years’ Front Office working experience 
• Excellent communication skills, proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
• Be familiar with the workflow of front desk
• Accept shift duty and able to work independently