Guest Services Manager (5-day work)

Job Summary

• Responsible to In-charge of the reception counter and ensure guest services provided in professional manner
• Lead and guide the team member to handle guest special request, enquiries and  guest complaint
• Responsible to handle emergency situation, make sure the fabulous communication with valuable solutions to different situations
• Establish a good relationship with guest and drive the team member to perform up-selling skills and maximize hotel revenue
• Handle reports and any other ad hoc duties as assigned
• Able to work under pressure and managing job tasks priorities

Requirements

• Diploma holder or above in hospitality or related discipline
• At least 5 years or above relevant experience in Serviced Apartment or Hotel
• Fabulous communication and interpersonal skills
• Preferably able to work independently and able to work under pressure
• Proficient in the use of Microsoft Office and Guest Service System
• Good command of both spoken and written English and Mandarin
• Required to perform in rotation among our three properties in Happy Valley and Wanchai
• Candidate with less experience may be considered as Guest Services Supervisor