Front Office Manager

Responsibilities:

• Manage all aspects of the front desk to ensure the highest standard of guest service is extended to all the guests. 
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition. 
• Follow up guest comments, compliments, and complaints with adequate communication to relevant departments.
• Monitor and develop performance of individual Front Office team members, provide training and coaching to enhance staff performance and career growth.

Requirements:

• Degree holder in hotel management or related discipline.
• Minimum 5-8 years' experience in Front Office Department in a managerial role.
• Excellent communication skills, interpersonal skills and organizational skills.
• Strong leader and a proven record in guest and team member engagement. 
• Excellent command of written and spoken English and Chinese including Mandarin. 
• Candidate with less working experience will be considered as Assistant Front Office Manager.