Guest Experience Manager (Overnight)

We entrust you as our Guest Experience Manager (Overnight)

to drive growth and account successes.

How will we care for you?

• Enjoy a 5-day working week consisting of 8 working hours per day.
• Benefit from 17 days of public holidays.
• Take advantage of 15 days of annual leave.
• Wellness Reward
• Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance.

We prioritise your well-being and personal growth.

What will you do?

You will craft authentic connections, pioneer unforgettable experiences, and nurture a compassionate community at Lanson Place.  You will be our:

Compassion Champion, leading the Guest Experience team with empathy and guiding them towards new frontiers of guest service.  Your proactive leadership will ensure our ensemble consistently delivers heart-warming, five-star experiences.

Proactive Guardian, transforming ordinary encounters into extraordinary moments by adding a touch of authentic luxury to every guests’ journey. You’ll design and implement strategies to elevate guest satisfactions.

Authentic Voice, listening attentively to our guests’ feedback and act as a bridge between them and our team.  Your genuine care and understanding will ensure our service aligns with our guests’ desires, keeping us in tune with their needs.

Cultural Ambassador, fostering a culture of proactivity, authenticity, and compassion. Your strong interpersonal skills will inspire the team, creating a warm, inviting, and inclusive environment that reflects our commitment to heartfelt service.

What do we seek in you?

• Possess 2-3 years of premium hotel experience, with a similar supervisory role.
• Familiar with Infor & Macros or other hotel management systems.
• Fluent in English, Cantonese, and Mandarin, with knowledge of additional languages considered a plus.
• Present yourself professionally, with the ability to comfortably build rapport with a global clientele.
• Demonstrate effective leadership, problem-solving, and teamwork skills, with exceptional conflict resolution, multi-tasking, and time management abilities.

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a sales - we depend on you to deliver our promises to our guests and stakeholders:

• Proactive - anticipate and act.
• Authentic- connect genuinely.
• Heartfelt - understand, answer with care and kindness.
• Committed to Positive Impact – drive meaningful change.

Who are we - Lanson Place Causeway Bay?

Lanson Place Causeway Bay is a small luxury hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.