貴賓室侍應 Lounge Attendant

工作匯報至：主管（貴賓室）

為了成為世界上最傑出的服務品牌之一，優質服務是我們的核心品牌價值。 侍應在貴賓室中擔任重要的角色，向顧客展示「設想周到」、「全力以赴」和「積極求進」這三個關鍵品牌理念，透過了解顧客所需並提供無微不至的貴賓室體驗，讓所有關鍵時刻都令人難忘。

主要職責

• 以熱情和專業的態度為顧客提供優質服務，職責包括但不限於：
  • 介紹菜單、下單並提供餐飲服務
  • 具備對餐飲的專業知識，並根據顧客需求作出推薦
  • 了解顧客需求並提供優質餐飲服務
  • 維持貴賓室整潔和日常運作

入職要求

• 合法於香港受僱
• 必須年滿18歳
• 中五畢業或以上或持有酒店/餐飲或相關學科文憑者優先，歡迎畢業生申請
• 具餐飲、高級餐廳、酒店、貴賓室、機場或相關職位的工作經驗者優先
• 具流利英話及廣東話溝通能力，懂普通話者為佳
• 具備團隊合作精神、顧客導向、親切活潑、樂於助人的性格
• 需要輪班工作，願意於航班延誤時超時工作
• 如應徵者具更多相關經驗可考慮至主管或以上職位

員工福利

• 成爲世界級優質服務品牌的一份子
• 擁有良好的培訓及職業發展機會
• 在共融的工作環境中享受多元和具包容性的工作文化
• 員工及家屬均可享有醫療及保險保障
• 彈性退休計劃
• 員工及家屬均可享有機票折扣優惠

立即加入，可有機會得到新人獎金$12,000*

*受有關條款約束

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Servers play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

• Engage & deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:
  • Present menus, take orders and serve food & beverages
  • Demonstrate a complete understanding of food & beverages items and make recommendation
  • Understand customer requirements and maintain customer satisfaction during their stay
  • Maintain lounge cleanliness & uphold stock levels in the restaurant

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Fresh graduates welcome to apply
• F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
• Relevant working experience in catering hospitality, fine dining, sizeable luxury hotel, lounge, airport or in similar capacity is an advantage
• Standard of spoken/ written English and Cantonese. Putonghua is an advantage
• Good teamplayer, customer oriented, energetic with helpful and outgoing personality
• Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay
• Candidates with more experience will be considered for a Supervisor position or above

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family

Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*

*Terms and Conditions Apply.