Duty Manager – Front Office (5-day work week)

Job Summary

• Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner
• Enhance guest satisfactions by handling guest enquiries and special requests
• Respond to all emergencies situations and strive to deliver the excellent and safe solutions
• Support the management by achieving revenue targets

Job Requirements

• Diploma holder or equivalent in hospitality or related discipline
• A minimum of 3 years relevant experience working in hotel industry
• Excellent communication and interpersonal skills
• Independent and ability to work under pressure
• Proficient with MS Office and Guest Service related systems
• Good command of both spoken and written English and Chinese