Guest Services Officer - Telephone

The Murray

Responsibilities:

  • Answering incoming calls promptly and greet callers in a friendly, professional manner
  • Taking and handling internal and external telephone calls efficiently
  • Handling reservations, provide hotel guests with accurate and updated information about the Hotel services, facilities and offers
  • Utilizing the selling skills in order to optimize hotel revenue and display high level of customer service at all times

Requirements:

  • Diploma / Degree holder of Hospitality Management, Tourism or related disciplines
  • With solid customer service experience in hotel or related industry 
  • Fluency in Cantonese, Putonghua and English 
  • Willing to have shift duty and able to handle ad hoc duties
  • Basic understanding in telephone operator duties
  • Overnight shift will be required
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 中環
僱用形式
  • 全職
  • 長期
教育程度
  • 文憑或相等程度
  • 中五至中七或DSE
待遇
  • 五天工作週
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃

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