Quality Assurance Officer (Safety Officer)

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.
Location: Hong Kong SAR

Language: English & Chinese

This position aims to support and execute the quality assurance framework across ISS Hong Kong to ensure full compliance with statutory, ISO, contractual, and ISS standards, while driving risk management, service quality, and continuous improvement across all operations.

What you’ll do

• Being in the QA team on implementation and governance of QA policies and management systems across all segments

• Ensure compliance with Hong Kong statutory requirements, ISO standards (ISO 9001 / 14001 / 45001), and internal procedures

• Provide support on internal and external audits, inspections, and certification processes, ensuring timely closure of findings

• Lead incident investigation, root cause analysis, and preventive action planning

• Provide findings and insights for management on regulatory, contractual, and risk-related matters

• Drive quality and safety culture through training, communication, and engagement

• Support client audits, governance meetings, tenders, and contract renewals

• Prepare management reports, dashboards, and trend analyses for senior leadership

• Perform ad-hoc duties as assigned

Key qualifications

• Degree or above in Occupational Safety & Health, Quality Assurance, Environmental Management or related disciplines

• Minimum 5 years’ relevant experience in QA roles, preferrable in facilities management, property management, cleaning, security, or similar service industries

• ISO 9001 / 14001 / 45001 Lead Auditor qualification preferred

• Registered Safety Officer under Hong Kong Labour Department is a plus

Personal skills you excel

• Strong knowledge of Hong Kong safety and environmental regulations

• A good team player with effective time management

• Strong analytical and problem-solving ability

• Independent, multi-tasking, and able to operate in a frontline, labour-intensive environment

• God command of spoken and written English and Chinese

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.