Claims Assistant Supervisor, Employee Benefits

The Company - Asia Insurance 

Asia Insurance is one of the leading general insurers in Hong Kong and Macau. We take pride in our broad range of insurance products, providing tailored and flexible solutions focusing on coverage and care. Our goal is to help our clients protect what is important to them.

​With people as our focus, our experts offer reliable advice and responsive and dedicated customer services through our agents, brokers, and business partners. We take a professional, innovative, and consumer-centric approach to ensure that all customers receive the maximum protection from their investments.

​We have established a robust global footprint through an extensive network of highly regarded partnerships and successful joint ventures. While maintaining a strong presence in Hong Kong and Macau, we also deliver products and services through our international branch network.

Renowned for our financial strength, which is marked by robust capitalisation, high liquidity, and prestigious Standard & Poor’s “A” ratings in the Insurer Financial Strength Ratings and Issuer Credit Ratings, we are a trusted partner to our long-term business collaborators.

Looking ahead, we aim to work together with our colleagues to continuously improve our service quality, expand our product range and diversify into new territories. We strive to bring a prosperous future to our company and Hong Kong.

We believe that transparency and fairness are essential to retaining and developing top talent. Our hiring and promotion practices are designed to provide equal opportunities for growth and career progression.

We are committed to building an inclusive workplace where diverse perspectives are valued, respected, and empowered. All qualified applicants are encouraged to apply.

Position Overview

Reporting to Claims Manager, this role is responsible for overseeing and assessing medical claims cases to ensure decisions are made accurately, consistently, and in full compliance with company guidelines and delegated authority. The position plays a key role in providing technical judgment, recommendations, and justifications for management approval, while acting as a point of escalation for complex claims matters. 

The incumbent will work closely with internal teams and external stakeholders to address enquiries, support sound claims decision-making, and contribute to operational efficiency through timely reporting and analysis. This role requires a high level of maturity, strong technical claims knowledge, and the ability to work independently in a fast-paced environment.

Responsibilities

• Assess group medical and life claims in compliance with the terms and conditions of the policy and maintain the service level commitment
• Process claims payment regularly efficiently and effectively
• Process pre-approval & pre-assessment requests in a timely manner
• Assist to prepare claims reports regularly
• Handle clients’ enquiries from different parties related to group claims
• Liaise with medical consultants, doctors and customers to conduct claims assessment and investigation
• Participate in different projects implementation and audit review

Requirements

• Higher Diploma/Degree Holder with minimum 3 years’ claims experience in medical and life assessment
• Independent, self-motived, organized and detailed-minded, strong sense of responsibility with high level of integrity and trust, able to work under pressure and meet challenges
• Customer-oriented with excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Proficient in MS Word, Excel, Chinese Word Processing, PowerPoint, etc.
• Good command of English and Chinese in both written and spoken
• Candidate with more experience will be considered as Claims Supervisor.