Lead, Process Management & Governance - Cash Management Operations

Job Responsibilities

• Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
• Support standardization of operational processes.
• Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.
• Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.
• Well versed in local processes, local regulations and guidelines, as well as segment wise variations
• Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes.
• Aware of operational risks, identify operations capabilities matrix for Cash Management
• Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard
• To assist the unit / department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
• Ensuring continuous improvement in timeliness to the process handled from time to time.
• Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required 

Job Qualifications

• At least 15 years or above working experience under Payment Operations
• Sound knowledge of banking law and practices
• Experience in payment operations and customer service.
• In depth knowledge of local and international payment methods and settlement arrangements. 
• A thorough understanding of SWIFT and Local Payment Platforms
• Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. 
• Knowledge of the business practice and standards of the Overseas Group offices and correspondents.
• Thorough understanding of the functionality of the payment systems.
• Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts.
• Experience in People Management 
• Strong skill on incident management 
• Experience in Project Management