Deputy Manager, Customer Experience (Retail Banking Business)

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability

Candidate with more experience will be considered as Manager, Customer Experience