Branch Service Officer, Operations Management (Retail Banking)

Responsibilities

• Assist Department / Team to supervise the day to day operation activities of all teammates to ensure the fully compliance of internal policies & procedures, relevant regulatory requirements, codes and guidelines

• Cooperate with Branch Operations Management Section to ascertain operation efficiency and uphold high operation & compliance standards

• Develop and coach individual staff to achieve company vision and business goals, improve performance and increase effectiveness

• Other ad hoc assignments as assigned

Requirements

• Bachelor degree or above

• 3 years or above practical experience in Retail Banking operation role, with at least 1 year experience in supervisory function

• Proficient in both English and Chinese, with proficiency in Putonghua an advantage

• Proficiency in Excel, Word and PowerPoint

• Thorough understanding of Branch operations, sound experience in customer service field

• Self-motivation and ability to work with minimum supervision, good problem solving and analytical skills