Trade Digital Client Activation Manager (PD DI SPOC)

Job Summary

Standard Chartered Bank has embarked on an ambitious journey to revolutionize the Trade client digital journey by developing several client facing solutions that compete not just with the Financial Institutions but also with the new breed of Fintech companies. There revenue ambitions of the Trade business with product & digital integration core to ensuring this vision is delivered and is responsible to drive the Trade digitization agenda with our corporate and institutional clients. 

As Trade PD DI SPOC Digital Client Activation for ETB clients, you will execute ETB client switch-over from over the counter Top manual volume to Digital Channel Straight2Bank / Platforms “Digital+Docs” or from Digital+Docs existing to Digital Data-only Initiation flows. You will be responsible to assist client documentation completion and will be required to understand client Digital Transformation aspirations and activate client to best possible flows of Digital Initiation (DI) and where possible Straight Through Processing (STP) on best effort basis (subject to capability availability) and keep pushing the boundaries by bringing in new ideas to make Digital happen and continuous client activations in batches/waves.

You will have a key role in ensuring existing Client providing Trade Finance flows over the counter are signed up for Digital activation, influence change, commercialize capabilities and enable our Trade Digital Capabilities into assigned countries. You will be Responsible for Client Digital Integration and activations. You will continuously evaluate client Digital journey and related emerging technologies in collaboration with our technology partners in Digital DI Scorecard and Digital data-only flows co-creation between Channels and Trade to provide best Digital Activation Experience to Clients. 

Job Responsibilities

•    Support Head, Client Assurance at PDDI for Digital Integration and Activation for ETB manual high volume client DI Activations and country stakeholders to deliver towards Digital DI Scorecard aspirations and meet ambitious goals. Ensure best execution towards Digital Journey 
•    Trade Client Activation – Accountable for the successful digital activation of our trade clients, ensure business case benefits are achieved.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles
 

Job Requirements

•   Bachelor degree holder
•   Good command in English
•   Effective client engagement skills with Strong Digital Aspiration
•    Experience in understanding and working with client documentation
•    Ability to engage stakeholders within business, operations and technology. 
•    Ability to work to tight timelines and at the same time produces a quality deliverable. 
•    Self-motivated, confident individual with excellent communication and presentation skills.
•    Deep understanding of the transaction banking domain with a profound ability to conceive and design end-to-end product flows to meeting client requirements/BRD in Digital Journey, define interface requirements, identify relevant operational processes and clearly articulate these flows and processes to the relevant business and technology workgroups.