Funding Operation Executive

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

Withdrawal Processing

Receive, review, and process client withdrawal requests

Verify client information and ensure all required documentation is complete

Process withdrawals via internal systems and third-party PSPs

Coordinate with relevant teams to resolve discrepancies or issues

Compliance & Security

Ensure transactions comply with regulatory requirements and company policies

Monitor transactions for suspicious or fraudulent activity and escalate when necessary

Maintain confidentiality and security of client information

Client Communication

Communicate withdrawal status clearly and promptly to clients

Handle withdrawal-related inquiries professionally and efficiently

Maintain positive client relationships through quality service

Record Keeping & Reporting

Maintain accurate and auditable records of withdrawal transactions

Prepare daily, weekly, and monthly withdrawal and cashier reports

Support finance and audit teams during audits and reconciliations

System Testing & Enhancements

Participate in UAT for system improvements and PSP/API integrations

Validate transaction workflows, identify bugs, and suggest enhancements

Work closely with IT and product teams to improve payment automation

Continuous Improvement & Risk Management

Identify process improvement opportunities for efficiency and accuracy

Assist in refining SOPs and internal control frameworks

Proactively monitor risks and support internal investigations where required

What We’re Looking For:

Bachelor’s degree in Business Administration or a related field

3–5 years of experience in payment operations, cashiering, or back-office roles within financial services or brokerage

Strong understanding of payment systems, PSPs, and internal platforms

Experience in supervising or mentoring team members

Hands-on experience with UAT and familiarity with API integrations

Proficient in Microsoft Excel; ERP or transaction system experience is a plus

Solid knowledge of compliance and risk management practices

Strong problem-solving skills with high attention to detail

Ability to work independently and collaboratively in a fast-paced environment

Willingness to support night shifts, Hong Kong public holidays, and weekend rotation

Fluent in Mandarin and English (additional languages are an advantage)

What we offer:

Rewarding career development with regional exposure

Double pay

Performance bonus

Medical insurance

Five-day work week

Daily snacks