Vice President (Lead), Customer Onboarding & Specialist - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Business Banking

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.  
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Vice President (Lead), Customer Onboarding & Specialist

Principal responsibilities

• Lead the team to drive the implementation of new standard, framework and platform of customer onboarding process for all Commercial Banking customers
• Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
• Understand customer context, oversee goals, and provide product information to best serve
• Improve product penetration and customer retention and helping foster positive customer relationships
• Oversee the end-to-end CDD and onboarding process and ensure the execution excellence
• Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness
• Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications
• Engage various internal parties to smoothen the implementation of various CDD policies and customer onboarding journey including core application, documentation, review and completion progress, feedbacks on customer queries / objections
• Engage with external ecosystems for the sharing and exchange of New To Bank onboarding journey
• Provide coaching to new joiner and junior members to build a professional and capable work force
• Conduct business trips to Mainland China to visit key relationships, understanding the latest market landscape and maintaining quality engagement
• Collaborate with other stakeholders to address client requirements, resolve issues, and identify new business opportunities.

Qualifications

• University degree in Business Administration or related disciplines
• Proven work experience in providing high standard of customer service preferred
• Knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
• Hong Kong Securities Institute Licensing Examinations (Paper 1,7,8)
• Strong self-motivation, with good communication and interpersonal skills
• Strong project management, analytic and problem solving skills
• High level of attentiveness to details, with strong business sense and able to make sensible business judgments
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Subject to the assessment and selection process, candidate may be considered as

Vice President (Lead), Customer Onboarding & Servicing or 

Vice President, Customer Onboarding & Specialist

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.