Officer

Job Summary

•    Ensure the efficiency and effectiveness of the process.
•    Complete the work task within the SLA.
•    Well communication with stakeholders for the process enhancement or changes under the responsible tasks.
•    Ensure all processes are compliance full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed.
•    To comply with all applicable money laundering prevention procedures, report any suspicious activity to the Unit Money Laundering Prevention Officer and Team Head timely.

Key Responsibilities

•    To attend & support the testing for different projects or system changes.
•    Assist the Team Manager to enhance, streamline, develop and implement the operation process/ procedures after the review & identity any process gap through quality check and regular monitor.  
•    Assist the Team Manager to monitor both onshore and offshore team performance that all the processes required to be followed according to the respective DOI and a good quality of work to be delivered & completed within the agreed SLA.  
•    Handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
•    Assist in preparing and consolidating the relevant data reports to Line Manager/ Team Head/ Management.
•    Courageous to recommend if any process improvement needed in effectiveness & productivity.
•    Support the Team Manager to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
•    Support Team Manager to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.

Risk Management
•    To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed.   
•    To conduct investigation, provide findings/ solutions/ remediation & improvement plan and ensure the timely reporting/ escalation to Team Head, respective risk team/ 2nd line/ stakeholder once the potential risk identified.
Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Account Resolutions Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    Asset and Liability Management (ALM): Knowledge of asset and liability tools, techniques and business practices; ability to manage, measure, and monitor risks associated with assets and liabilities.
•    Operational Risk: Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
•    Crisis Management: Knowledge of crisis management concepts and techniques; ability to predict, avert, mitigate, and recover from an event that has or could have a severely negative impact on the business.
•    Process Management: Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
•    Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
•    Managing Change: Understanding of the necessity to adapt self and team to evolving business needs and ability to develop and implement new ideas and initiatives that improve the organization’s performance in light of new requirements.
•    Fraud Detection and Prevention: Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
•    Planning: Tactical, Strategic    Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
•    Anti-money Laundering Policies and Procedures: Knowledge of and ability to prevent or report money laundering activities in banking and finance services.