Digital Product Specialist / Senior Specialist (PM/BA, Internal Systems)

Job Responsibilities

• Lead the full product lifecycle for internal systems — from concept development, business requirements, design coordination, development support, UAT, launch to post‑launch monitoring  
• Ensure solutions across internal systems and their touchpoints with customer-facing digital channels are delivered with quality, speed and business alignment
• Understand business workflows, operational challenges and user pain points through interviews, research and data analysis
• Translate insights into structured requirements, workflow diagrams, functional specifications and system enhancement recommendations
• Work closely with business users, operations teams, UX/UI designers, developers and vendors to ensure aligned and seamless delivery. Participate in technical and solution‑design discussions, validating system logic and feasibility
• Plan, prepare and execute UAT for internal system enhancements. Identify issues, manage defect resolution, verify fixes and ensure solutions are deployment-ready
• Monitor system performance, user behaviors and workflow metrics to identify improvement opportunities
• Proactively recommend enhancements to automate processes, reduce turnaround time and strengthen back-office effectiveness
• Keep updated with workflow automation, internal system technologies, business process tools, digital transformation practices and emerging FinTech innovations

Job Requirements:

• Degree in Business Administration, Marketing, Information Systems, Human‑Computer Interaction (HCI), or related disciplines
• 1 year of working experience in digital products, system implementation, PM/BA roles, workflow design, UX or related fields (experience in banking/finance is a plus but not required)
• Experience in internal systems, backend applications, workflow or operational platforms, working with developers, UX/UI teams, or data teams is an advantage
• Strong analytical mindset with the ability to translate business workflows into clear system or product requirements
• Passion for digital innovation, workflow automation and FinTech
• Excellent communication, interpersonal and coordination skills
• Excellent command of both written and spoken Chinese and English
• Proactive, curious, open‑minded and a strong team player
• Candidates with more experience will be considered for the role of Senior Specialist, Digital Business

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus
• Paid Leaves
• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave
• Healthcare Programs
• Life and Accident Insurance Scheme
• Medical Benefits 

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing 
• Sponsored Gathering 
• Marathon Running