Operation Manager (Metals Business)

Job No.: 499761
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations

Responsibilities:

• Oversee, coordinate, and manage precious metals business operations including settlement monitoring, inspection, and risk management oversight
• Handle product settlement and custody operations; assist front-line units in developing new businesses/products; perform reconciliation tasks
• Manage personnel administration, risk management, productivity optimization, process improvement and administrative work for the assigned business team
• Establish comprehensive management systems to supervise business operations, ensuring legal compliance and safe/efficient operation
• Assist senior management in researching process improvement methods to reduce operational risks; regularly update work procedures, guidelines and regulations to enhance institutional frameworks
• Support system requirement formulation for senior management; participate in user acceptance testing activities
• Authorize work documents within authority scope; handle authorized transactions; assist in tracking and resolving business errors
• Collaborate with front-line marketing teams by visiting clients to introduce product operation processes and follow-up on client service needs
• Complete other assigned tasks from superiors

Requirement:

• University degree or above
• Solid understanding of fund settlement principles/rules with basic knowledge of fund transfer methods and industry practices
• Basic knowledge of SWIFT/CHATS operational rules/message requirements and payment/clearing correspondent bank relationships
• Strong risk management awareness combined with banking business expertise
• Demonstrated experience in administrative planning work
• Excellent organizational/analytical/coordination/communication problem-solving abilities
• Bilingual proficiency in written Chinese/English with trilingual (Mandarin/Cantonese/English) communication skills
• Proficient in Chinese/English text input capabilities
• Familiarity with internet usage and standard office software (MS Word/Excel/PPT)