Associate Officer, Customer Service

Job Responsibilities:

• Answer and respond to incoming enquiries via multi-channel in a professional and timely manner
• Cooperate with branches and departments to resolve customer's requests and maintain satisfactory quality of customer service
• Identify sales opportunities to promote personal loan or credit card products via inbound calls and outbound promotional campaigns
• Handle and escalate customer feedback when necessary in line with internal guidelines
• Perform routine clerical tasks and job-related duties as assigned

Job Requirements:

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• 2 years relevant working experience in customer service or call center in banking/finance industry, preferably in credit card operations
• Background in telemarketing is an advantage
• Excellent communication skills with good telephone manner
• Able to work flexibly and independently
• Fluency in written and spoken Cantonese, English and Putonghua
• Hands on PC skills in MS Office and Chinese Word Processing

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running